Leasing Services Terms

Leasing Services Terms

Last Updated: June 21, 2026

These Leasing Services Terms supplement the Client Services Agreement at /legal/client-services-agreement. Capitalized terms not defined here have the meanings given in the Client Services Agreement. In the event of conflict, the order of precedence in the Client Services Agreement applies.

These Leasing Services Terms are Service-Specific Terms for Pro Forma's leasing service (the "Leasing Services") and apply when Client uses the Pro Forma leasing platform. "Pro Forma" means Pro Forma Services, LLC, a Delaware limited liability company, located at 1301 N Broadway, Ste 32095, Los Angeles, CA 90012. Pro Forma's affiliated brokerage is Lyra Residential, Inc., a licensed California real estate brokerage (License #02328271).

1. The Leasing Platform

1.1 What the Leasing Services Are

The Pro Forma leasing platform connects Client with real estate agents—whether agents internal to Client or agents affiliated with other brokerages (collectively, "Agents")—to perform leasing services for Client's properties, including showing rentals and procuring leases. Through the platform, Agents may add their availability, receive tour requests, leave tour feedback, report leases, and receive commissions disbursed by Lyra Residential, Inc., Pro Forma's affiliated licensed brokerage.

1.2 Agent Suitability and Conduct

Pro Forma uses reasonable efforts to vet each potential Agent, including reviewing each Agent's background, experience, and relevant certifications, before an Agent is made available for Client's leasing opportunities. However, before receiving services from any Agent, Client is responsible for making its own determination that the Agent is suitable. Pro Forma cannot and will not be responsible for ensuring that leasing services are actually provided or meet any particular standard of quality, or that information (including credentials) an Agent provides is accurate or up to date. Pro Forma does not control the actions of any Agent, and Agents are not Pro Forma's employees.

1.3 Agent Obligations

An Agent's provision of leasing services and use of the platform are governed by the Agent Services Terms at /legal/agent-services-terms, which address, among other things, each Agent's independent-contractor status, conduct, confidentiality and data-handling obligations, the Service Fee charged to Agents, and payments to Agents' brokerages. Those obligations run between Pro Forma and each Agent and are not restated here.

2. Fair Housing

Pro Forma supports equal housing opportunity and prohibits discriminatory use of the platform. Pro Forma is a technology provider; it is not the housing provider, owner, property manager, or landlord, and it does not own, lease, or manage any property, select tenants, or make leasing or accommodation decisions.

Client, together with any property owner Client represents, is the housing provider and is fully responsible for ensuring that its use of the Leasing Services, and all of its leasing activities whether or not relating to the Services, comply with all applicable fair housing and anti-discrimination laws. Without limiting the foregoing, Client is responsible for not discriminating against any person on the basis of race, color, religion, sex (including sexual orientation, gender identity, and gender expression), familial status, national origin, disability, age, marital status, ancestry, source of income (including housing vouchers), military or veteran status, or any other class protected by applicable federal, state, or local law. Client is responsible for receiving, evaluating, and responding to all requests for reasonable accommodations and reasonable modifications in accordance with applicable law, including bearing the cost of reasonable accommodations to the extent required by law.

Each Agent is responsible for fair housing compliance in the conduct of its leasing services, as set out in the Agent Services Terms at /legal/agent-services-terms.

3. Commission Payments to Agents

3.1 Commission Processing by Lyra Residential

With respect to leasing services performed by Agents, commission fees incurred by Client are owed to the Agents and their brokerages. Those commissions are collected from Client and disbursed to the applicable Agent's brokerage by Lyra Residential, Inc., Pro Forma's affiliated licensed real estate brokerage—not by Pro Forma. Pro Forma provides the technology platform through which commissions are reported and processed, but Pro Forma does not itself collect, hold, or disburse commission funds. Lyra Residential determines the timing of payouts to Agents and their brokerages.

3.2 No Guarantee of Commission

Neither Pro Forma nor Lyra Residential guarantees that any commission will be paid. Lyra Residential will use reasonable efforts to collect approved commissions from Client and disburse them to the applicable Agent's brokerage, but its role is limited to collecting and disbursing amounts actually received and to accurately reflecting approved commissions on the platform. Pro Forma is not a party to any commission agreement between an Agent and the Agent's brokerage.

3.3 Fees Owed to Pro Forma

Certain fees that Client incurs may be owed and paid directly to Pro Forma. For the avoidance of doubt, Pro Forma does not charge Client a fee to access the leasing platform, but may charge Client a fee for use of the Leasing Services. Fees, billing, taxes, and related payment terms are governed by Section 8 of the Client Services Agreement and the applicable Order Form.

3.4 Lease Reporting

Commissions become payable based on leases reported through the platform. Client is responsible for the accuracy and timeliness of any lease information it approves or confirms through the platform.